Refund policy

Return & Refund Policy

Last Updated: April 2026

At Bikesuit, customer satisfaction is one of our highest priorities. This Return & Refund Policy explains the conditions under which returns, refunds, and order cancellations may be requested.

1. Right of Withdrawal

In accordance with applicable consumer protection laws, you have the right to withdraw from your purchase within 14 days of receiving your order, without providing any reason.

To exercise this right, you must notify us by email within the 14-day period.

Email: contact@mybikesuit.com

The date we receive your request will be considered the official notification date.

2. Return Conditions

To be eligible for a return:

  • The product must be new, unused, and in perfect condition.
  • The product must be returned in its original packaging, including all accessories.
  • A proof of purchase or order number must be provided.

Any product returned incomplete, used, damaged, or not in resalable condition may not qualify for a refund or may only qualify for a partial refund.

3. Return Procedure

Before returning any item, you must contact our Customer Support team.

Please send your request to:

Email: contact@mybikesuit.com

Please include:

  • Your order number
  • The reason for your return request

No returns will be accepted without prior written authorization and return instructions provided by our customer service team.

Once your request has been approved, we will provide the appropriate return instructions and return address.

4. Return Address

The return address will be provided only after your return request has been approved.

Any package returned without prior authorization cannot be processed.

5. Order Cancellation

Orders are processed quickly to ensure fast shipping.

  • Orders may only be cancelled before they have been processed or shipped.
  • Once an order has been shipped, it can no longer be cancelled.

In this case, you must wait until the order is delivered and then exercise your right of withdrawal in accordance with this policy.

6. Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 48 hours of receiving your order.

Please provide:

  • Clear photos of the product
  • Photos of the packaging

After reviewing your request, we will offer either:

  • A replacement product, or
  • A full refund

7. Refunds

Once your returned item has been received and inspected, your refund will be processed within 5–10 business days using your original payment method.

Please note:

  • Shipping costs are non-refundable, except where the return is due to our error or a defective product.
  • Refund processing times may vary depending on your bank or payment provider.

8. Return Shipping Costs

Unless otherwise stated, return shipping costs are the responsibility of the customer.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

9. General Provisions

Bikesuit reserves the right to refuse any return that does not comply with the conditions set out in this Return & Refund Policy.

Any abuse or misuse of this Return & Refund Policy may result in the refusal of a refund.